Pre-orders

Some products will be available for pre-order with the estimated ship date marked in the product title. If your order contains pre-ordered items, your order will be shipped in full when the pre-ordered items become available. If you would like to split your order, please note that additional shipping charges will apply. Please email info@sunnyandmama.com if you would like to split your order. 

Back Orders

Occasionally certain products may be out of stock so we may choose to either refund or back order your product. Once items are back in stock, we will ship them out as soon as they arrive at no additional freight cost.

Display & Packaging

All Sunny +Mama products must be sold in their original packaging. Boxed sets and packs may not be broken up and sold as individual products. Failure to comply may result in account termination. If you are selling Sunny + Mama products online, credit must be given to Sunny + Mama in the product description. Please let us know if you have any questions regarding our packaging.

Ordering & Payment

$250 minimum for opening orders $150 minimum for reorders. Orders can be made by email or online. Once you've been approved as a partner, simply log in to view your wholesale pricing. If you prefer to order on Faire, please use our direct link below.FAIRE: Sunny + Mama Email: info@sunnyandmama.com. Payments for orders are required to be made via direct deposit, credit card (1.75% surcharge) or Paypal (wholesale websites only). Please note: we do not accept checks. All orders are charged at the time of purchase. Net 30 terms may be extended to our partners with great credit history and references. No orders for accounts with a balance due will be shipped until all outstanding amounts have been made. Debt Collection Services In the event an invoice remains unpaid after its due date, Sunny + Mama may at its discretion, refer the unpaid invoice as a debt to a debt collection agency for recovery. If we do so, you agree to pay any costs incurred in connection with the recovery of the debt (including the collection agency’s fees and costs and any legal fees). TermsRetailers must agree to our Terms for approval and we reserve the right to discontinue sales to stores who fail to comply.

Cancellations, Returns and Exchanges

We ask that any cancellations or changes to your order be submitted via email within 24 hours of placing your order. Any reductions to your order or cancellations not reported within 24 hours will be issued a restocking fee of up to 20% of the total, deducted from your order. Defective items may be exchanged for product or credit. Damaged or defective merchandise must be reported within five days of receipt. Refused packages will be charged full shipping, handling and any other charges incurred. We do not accept returns on unsold merchandise. All merchandise must be returned unopened, unused and it its original packaging. 

Shipping

All orders are shipped from our warehouse in Omaha, Nebraska. We love our local wholesalers and will work to provide delivery to your place of business. Unless other arrangements have been made, orders ship via courier. Please let us know if you'd like to request special shipping arrangements or if you'd like us to use your shipping account number. Any duties or customs fees incurred are the responsibility of the retailer. Invoices are sent via email at the time of shipment. Shipping costs are charged at the time of order and will be included on your final invoice. 

Turnaround Time

Our standard turnaround time for all pre-order custom items is between 65-90 business days depending on availability and receiving payment authorization for a purchase. In the event that an ordered item is not in stock or we are unable to fulfill your order, we will let you know as soon as possible a revised turnaround time. Otherwise, we could offer an agreeable alternative item, or a full refund if necessary.

Please refer all other questions to: info@sunnyandmama.com