Ms. Rachel Snuggleme Doll

Sunny + Mama Return Policy

How do I return?

1. Send us an email at info@sunnyandmama.com
2. Include your name, and order number in the email
3. Upon completion, you will get a confirmation email with shipping guidelines

What items are returnable?

• Within 30 days of order date
• In original condition
• Unwashed and unworn
• With tags and in original packaging

What items are non-refundable?

Non-returnable items:

• Gift cards
• Items in clearance / doorbusters during sales 
• Items marked for BOGO sales are FINAL SALE
• Items marked FINAL SALE

Damaged items MUST be reported within 3 days of receiving the goods to info@sunnyandmama.com, no exceptions.

Gift Returns

If you received a gift and would like to exchange it, it will be processed in the form of store credit. All gifts may be exchanged and are non-refundable. You will need a valid website order number in order to proceed with a gift return. No exceptions. 

Exchanges

If you would like to exchange an item for a different color, size, or style, please place a new order for that item and send back the original order for a refund within 30 calendar days of receipt.

We do not accept C.O.D. deliveries for returns, exchanges or any delivery of any sort.

Are there any charges for return?

• No restocking fees
• A return shipping label and instructions will be provided when your return is approved. We provide you with a return label at $5.95 and it will be deducted from your total refund amount. 
• Packages that are sent back for insufficient address, refused package, could not deliver, mailbox full, or any reason beyond our controlare subject to an $8 fee, which will be deducted from your original purchase upon issuing a refund. Ensure your address is correct at checkout, as we cannot change information once the order is being processed.
• Packages sent back without using our provided shipping label and using our return center will delay your return process 15+ days. We are not responsible for customers who send back items out of our policies stated above and choose to return by personal couriers and shipping labels. If your item(s) is not delivered, no tracking and/or states delivered but our warehouse has not received it, we reserve the right to decline your refund and return. No Exceptions. 

How soon will I get my refund?

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned items within 10 business days.
• Refunds are issued back to the original form of payment(s).
• Refund will be processed and a credit will automatically be applied to the original method(s) of payment within 10 business days.

Return instructions for shoppers

1. Pack all the returned items, along with a print off of your return authorization slip securely in a box. You can use the box items arrived in or another box if you prefer.
2. Affix the provided shipping label and ship back with the courier stated on your shipping label ( ex: USPS, UPS, FEDEX ) to ship the package. The return address for the package is:
   
   SUNNY + MAMA
   ATTN: RETURNS DEPT
   8121 S 162^ND St Omaha, NE 68136

NOTE: For the safety of those that handle returns, please do NOT use staples to close your package!

Please allow 10 business days to process all returns. Once approved, you will be notified via email and the refund will be credited to your original form(s) of payment.